Pre Order Policy

*IMPORTANT* Please purchase pre order items separately from in-stock items or your whole order will not ship until the pre order items come into stock. I will put aside your in-stock items. If you accidently purchase pre order and in-stock items together and you would like your in-stock items to ship earlier please get in touch by emailing becca@flosscandy.co.uk to arrange an additional shipping payment.

 

Some items are available to pre order. This means that the product is not currently in stock but you can purchase the item ahead of time and it will be shipped to you once it has been released.

 

When you purchase a pre order item, the incoming stock is allocated to you. This is great way to guarantee an item that is popular and likely to sell out when it eventually becomes available. 

 

Pre Order items are clearly marked as so and will state the expected due date in the item description. Please note, due to delays in shipping this date can sometimes change and this is unfortunately a slight risk when ordering pre order items. If the item delayed significantly I will inform customers by email. 

 

Pre Order items cannot be cancelled and refunded before shipping unless;

1) The Supplier cannot fulfil the shipment for any reason (e.g they have over allocated or cannot send enough stock)

2) The pre order item is delayed by more than a year from the initial expected due date.

If the supplier cannot fulfil the shipment, customers will be informed and refunded by the original method they paid by. For delays longer than a year, customers will be informed and given to option to keep waiting or for the order to be cancelled and refunded. 

However, once you receive your order and you would like to return it, my normal refund policy comes into effect which you can find here.

×
×

Vendor:
View full product info